Refund & Return Policy
We value transparency and aim to provide a clear and fair return policy for all customers.
Please review the following terms carefully before placing your order.
Terms of Returns
To be eligible for a return, the watch must meet all of the following conditions:
- The watch must be in the same condition as received
- Unworn, unused, and free from any signs of wear or damage
- Returned with all original packaging, protective films, and accessories
- Accompanied by a valid order number or proof of purchase
Any item that shows signs of wear, resizing, use, damage, or alteration will not be eligible for return or refund.
Return Timeframe
- Return requests must be submitted within 48 hours of delivery
- Requests made outside this timeframe will not be accepted
All return requests must be approved by our support team before shipping the item back.
Non-Returnable Items
Returns and refunds will not be accepted under the following circumstances:
- Normal wear and tear after delivery
- Damage caused by improper use, impact, or accidents
- Water damage due to misuse
- Any modification, disassembly, or repair by third parties
- Incorrect orders placed by the customer (model, size, or specification)
- Delays caused by customs, logistics providers, or force majeure events
Please ensure you review product details carefully before confirming your order.
Refund Eligibility
Refunds are only applicable in the following situations:
- The item received is significantly different from the order placed
- The watch is dead on arrival (DOA) due to a confirmed movement defect
- The return request is approved by our support team after evaluation
⚠️ Refunds are not guaranteed and are subject to inspection after the item is returned.
Return & Inspection Process
1. Contact Customer Support
Before returning any item, please contact our support team with:
- Order number
- Clear explanation of the issue
- Photos or videos (if applicable)
Unauthorized returns will not be accepted.
2. Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable and reliable courier service
- The item must be securely packaged to avoid transit damage
We are not responsible for loss or damage during return transit.
3. Inspection & Resolution
Once the item is received:
- Our technicians will inspect the watch
- If approved, a refund or replacement will be arranged accordingly
Inspection typically takes 7–14 business days.
Refund Method & Processing Time
- Approved refunds will be issued using the original payment method where possible
- Processing time may vary depending on the payment provider
- Transaction fees, handling fees, or shipping costs are non-refundable
Important Notes
- Shipping fees are non-refundable
- Return approval does not guarantee a full refund
- We reserve the right to refuse any return that does not meet the above conditions
Our Commitment
We stand behind the quality of our products and handle every case with fairness and professionalism.
If you have any concerns about your order, please contact our support team first — most issues can be resolved efficiently through communication.